Incident Status

The status of an incident can be changed by the user and serves the following purposes:

• Improve communication - Make sure all relevant stakeholder to know which incidents have been acknowledged, reviewed or dismissed. This allows you to ensure that no incident goes unhandled by your team.

• Improve operational efficiency - Track the number of incidents and the time taken to triage and resolve issues. This will help you see progress over time, set goals and communicate the effects of data quality to the rest of the organization.

• Upriver's Model precision - Upriver’s AI system takes in to consideration the status given to each incident by removing or setting weights according to the status in order to help set more accurate thresholds for each metric.

Status	Meaning	Effect on Upriver's Model
Unresolved	The incident was created and not yet triaged by a user.	No effect.
Under Review	Someone is aware of this and is currently assessing whether it’s a significant issue.	No effect.
Fixed	The issue was fixed and should behave like it did before.	Incident is ignored when retraining the model and the profile before the incident is expected.
Expected Change	The incident is valid but is the result of an expected change.	Retrain the model taking into consideration the new values.
Misdetection	The detection is not valid.	Retrain the model with taking into consideration the incident as a valid value.